Install and setup issues

When I click the 'Customer' button I get an error message saying "File not found"

This is because you have not run the security driver yet. Go to Manager ( you must log in as 'owner' with password po*******g) and go to Security driver push button 1 and install.

I am using Windows Vista and cannot install the Security driver.

You must turn off the UAC within Vista first - please follow our install instructions. You can find these either at the download page (see the email which we sent you containing the download link and follow this link again - or look in the CD in the ReadMeFirst folder). Once the security driver is installed turn the UAC back on. In brief: Start - control panel - User Accounts and Family Safety - User Accounts - Turn User Account Control on or off. Once you have turned this off re start PC then run security driver again. Once run turn UAC back on again by doing the reverse as above but his time 'tick' User Account backon, then re start PC.

I am using Windows Vista and my F1 help will not work

Go to Microsoft's site and download this additional program

Download now

For most users you will need to download the file called: Windows6.0-KB917607-x86.msu which is 601KB in size

How do I set a printer up

Go to the Master setup page and push 'Swap' printer button. Once this screen has opened you must select a printer. From within most screens you can push Alt and P which will bring the printer screen up.

I have purchased the full version but when I run my security check I am being told that its an evaluation version

The procedure to remove this restriction will have been dispatched to you. Once you have received it please carry out the procedure and continue to use SALONBase as normal. None of the data you will have entered will be altered or changed.

What's the best screen resolution to use with SALONBase

1024 x 768 or 1152 x 864 if you are using a square monitor as opposed to a wide screen.

For wide sceen you should 'play' around to find the best resolution for your monitor size.

To change screen resolution go to the control panel:

Windows XP: Start - Control panel -display - settings

Windows Vista: Control panel - Appearance and Personalization - Adjust screen resolutiion

My currency is not correct for my country

SALONBase will use the currency settings that is set by your PC: If this is not correct go to the following to change:

Windows XP: Start - Control panel -Regional and language options- regional options and change to match your country.

Windows Vista: Control panel - Clock language and Region - Regiona and Language options - change the date, time, or number format - select your country.

Need another question answered

please email us